Privacy Policy

Pandora Health Privacy Policy
Effective Date: October 26, 2024

This Privacy Policy describes how Pandora Health collects, uses, and protects your personal information. By using our services, you consent to the practices described in this policy.

1. Information We Collect
We may collect personal information such as your name, contact information, date of birth, medical history (as necessary for treatment), payment information, and other relevant data. We collect this information to facilitate the provision of telehealth services through our platform and to improve our offerings.

2. Medical Information
The medical information you provide is shared with the independent healthcare practitioners who provide services through our platform. These practitioners maintain their own professional obligations regarding patient confidentiality and privacy. While Pandora Health implements technical safeguards to protect this information, the practitioners are responsible for their own compliance with privacy laws and professional standards concerning your medical information.

3. Use of Information
We use your information to:

  • Facilitate connections with independent healthcare practitioners
  • Process payments and manage your account
  • Communicate with you about your appointments and platform updates
  • Improve our platform functionality and user experience
  • With your explicit consent, send you marketing communications about our services

4. Security
We employ industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, no security system is impenetrable. We maintain technical, administrative, and physical safeguards appropriate to the sensitivity of the information we maintain.

5. Sharing of Information
We may share your information with:

  • Independent healthcare practitioners providing services through our platform
  • Third-party service providers who assist us in providing our services, such as payment processors and communication platforms
  • As required by law, such as in response to a subpoena or similar legal process

We will only share information as necessary for the provision of services and in compliance with applicable laws and regulations.

6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights
You have the right to access, correct, and request deletion of your personal information held by Pandora Health. Please contact us at info@pandorahealth.com.au to exercise these rights. Note that certain information may need to be retained for legal or business purposes.

8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect or maintain information from children.

9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the “Effective Date.”

10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at info@pandorahealth.com.au